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CIC West transforms its management culture through coaching
of coached managers feel they perform better after their coaching
agency managers covered by the system in the Western region
average satisfaction rating of coachees
HR issues and challenges
CIC Ouest is a retail bank for individuals and businesses throughout Western France. The bank is facing many transformations:
- Changing customer expectations
- Changing employee expectations
- Changin practices
The HR function must therefore support its managers in changing their managerial practices to adapt to this changing world.
After numerous collective initiatives, managers expressed a need for individual coaching to complement these initiatives. It is in this context that Isabelle Aroun, HR Director of CIC Ouest, called upon Simundia.
The Simundia solution
The 300 managers at head office and in the branches were given digital coaching to target an individual situation that would enable them to implement new practices. The system was deployed naturally among managers, both via HR communications and by word of mouth.
Feedback from HR teams
"Simundia is a building block, within a global system, that enables us to target, individualize and personalize global messages for the transformation of managerial practices."
Coachee feedback
"What I really appreciated in this coaching was to take a privileged moment with a coach and to have an outside eye, someone who listens to me and gives me the keys to solve my problem."
The results
Concrete development of the managerial posture
For Marie Solnon, Head of HR, Simundia's coaching was a real answer to the managers' problems. The program has had a real positive impact on their skills development and the development of their managerial posture.
Better management of difficult situations
Morgane le Dean, agency director, decided to begin her coaching journey after hearing fellow managers talk about their experience. She chose the topic of conflict management to defuse a difficult situation with an employee, appreciated the privileged moment, and approached the situation from another angle.
A system favored by managers
Simundia meets managers' expectations and provides them with easy access to coaching, independently of their usual hierarchical framework. Today, they are eager to be coached to gain perspective and confidence in their managerial practices.
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