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CIC Nord Ouest supports its transformation by coaching its managers
satisfaction from the 500 managers who benefited from Simundia coaching
of coachees feel they are performing better
have chosen a leadership theme
HR issues and challenges
CIC Nord Ouest is a retail bank for individuals and companies, present throughout the Hauts de France and Normandy. Field managers are the cornerstone of the company's strategy, in particular to carry out the current transformations in the banking sector.
The HR function therefore faces two major operational challenges:
- Supporting the transformation of the company as a whole
- In particular, the transformation of expectations of managers from a historically very pyramidal world to a much greater degree of autonomy.
It is in this context that Arnaud Schwarshaupt called upon Simundia.
The Simundia solution
Simundia coaching has played a key role as a development and support tool for managers, thanks to its flexible format and availability at all times. The final impact has been a real strengthening of the autonomous manager's posture, which is felt throughout the teams.
Feedback from HR teams
"Simundia helped us identify the scope of our needs, then provided technical support, and finally helped us with communication and day-to-day use of the platform. Today, the subject is becoming commonplace in the day-to-day lives of managers, and we're very satisfied."
Coachee feedback
"I have succeeded in establishing my position as branch manager. I've seen a real evolution in the know-how, but above all the interpersonal skills, of my colleagues."
The results
Simplified, large-scale deployment
The 500 managers could benefit from situational coaching®: an initial diagnosis of the situation, followed by 3 coaching sessions with the most appropriate coach. At the end of these 3 hours, the coachee writes a "roadmap" to commit to change over time.
Short, high-impact coaching
Camille Delchambre, a branch manager, wanted to benefit from Simundia's coaching to structure her team, which had been without a manager for more than 4 months in the middle of a health crisis. At the end of the 3-hour session, she put in place practices that she still relies on today.
Managers unanimously agree on the benefits of Simundia coaching
Two years after implementing the system, CIC North West is very pleased with this tool, which is available at all times and has helped to strengthen autonomous managers, which has made a difference for the team. Quantitative and qualitative Managers' satisfaction indicators confirm this decision every day.
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